1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Geographical limitations
2.1 We will deliver globally with the exception of a few countries
2.2 All Countries we deliver to currently are in the Country drop down menu at check out, if not there please contact us directly to discuss possible delivery.
3. Delivery methods and periods
3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is in the United Kingdom, delivery will be by Fedex or Royal Mail next day delivery; and
(b) if your delivery address is outside the United Kingdom, delivery will be by Fedexs’ International Priority Delivery.
3.2 For International delivery times please contact us directly so we can gain an estimate from Fedex
4. Delivery charges
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
4.2 Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.
5. Delivery tracking
5.1 Delivery tracking is available in respect of all orders for our products.
5.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website.
6. Receipt and signature
6.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7. Additional deliveries
7.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems
9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature